IE crashes when i click on a link to open a word document.

IE crashes when i click on a link to open a word document.

• jbujold

  Okay, i found a solution, the following worked for me and another computer at work:

  Step 1: Delete C:\Program Files\Microsoft Office\Office 12\OWSSUPP.DLL (looks like Outlook Web SharePoint Support to me)

  Run the MS Office Diagnostic Tool in your start menu (MS Office/MS Office Tools)

  It should find one error and fix it for you.

  Then restart.

  
  

• Lars Koewing

  Ok, We had this too.

  The problem is the user that has this problem probably has some older office app also installed on his pc.

  I think this is what happens (at least I think it happend in our case)

  - user got new laptop with off2007 and visio 2003

  - use goes to sharepoint for the first time and the first documnet opened is a visio one (opens correctly)

  - in IE the above mentioned dll is registered as a plugin but... the 2003 version of the dll is used (each version has it's own version of this dll)

  - User tries to open word doc and that's where the old dll messes up IE because it has to address word2007.

  I disabled the plugin in IE (logged in as admin) and then let the user login and try to open word doc. Error gone.

  Hope this helps.

  
  

• RizwanSharp

  thanks a bunch AndrewEEE!
  worked fine with IE7 / WSS 3.0 / Office 2003
  

• LouArnold

  We see the same error on some computers here too.

  We have tried rolling back from IE 7 to 6, disabling bugs, trying to pick possibly updates that might have caused it to no success.

  Regards,
  Andrew

  
  

• Vojislav01

  The same problem, still no solution

  Regards,

  Igor

  
  

• eax

  Solution worked great after I actually followed directions and restarted.

  Thanks!

  
  

• Joseph Ollero

  thanks ....great.
  

• John Oliver (UK)MSP, VSIP

  Pour moi ,

  la dll a ete istallee par Microsoft Expression Web

  elle se trouve dans le repertoire :

  C:\Program Files\Microsoft Expression\Office12

  je l'ai renomme en OWSSUPP.new.dll

  je peux de nouveau ouvrir mes documents word sur sharepoint

  Expression Web fonctionne toujours

  Merci AndrewEEE

  
  

• Tadwick

  I had 2 different versions of this DLL. The second one was in C:\Program Files\Microsoft Office\Office 11\OWSSUPP.DLL. I renamed each one to OWSSUPP-OLD.DLL and rebooted.

  This stopped the IE crashes. The Word doc opened in the browser. "Edit in Word" displayed a dialog box that there wasn't a WSS compatible editor available.

  I ran Repair in Word 2003 and the Office 11 version of the DLL was restored but "Edit in Word" acted the same.

  The only Office 2007 application I have on my "Office 2003" laptop is SharePoint Designer 2007. In SPD, I ran Help-Office Diagnostics. It restored the Office 12 version of OWSSUPP.DLL.

  I closed IE7 and reopened it. IE7 will now correctly launch Word 2007 from my WSS 3.0 sites without crashing.

  
  
  

• kalai

  I have a very similar issue, but I'm not sure which plug-in to disable. This user is having an issue with some of the links which I'm told open html files. How do you determine which plug-in is the culprit I'll need to double check on the versions of Office & Visio if they would still be involved in the problem, but I think they are running Office 2003 with Visio 2007. Any help would be great.

  Thanks

  
  

• Manaxter

  Thanks Andrew, your solution worked..
  

• gomaz

  The solution worked for me as well. Thanks.
  

• A Bodnar

  Cool, thanks a lot!!!
  

• techlist

  we have seen this also when there are other MS apps installed such as Visio, Project, Visual Studio that had a different version than the Office apps (Word, Excel...). Often a Detect and Repair on the Office apps did the job too.
  
• IE crashes when i click on a link to open a word document.