IE Crashes on view of Office document on SPS2003

We've been running Sharepoint 2003 for a while and are beginning our migration from Office 2003 to Office 2007. We're consistently seeing IE crashes when attempting to open a document directly from a SharePoint document store. (Browse to the document list, click on a document and "kaBoom!" IE crashes with a kernel32.dll fault)

I've seen this problem with the following configurations:

Vista Business (RTM), IE7, Office 2007

WinXP, IE7, Office 2007

WinXP, IE6, Office2007

There's a similar thread on the Vista forum where one suggestion was to "remove Project 2003" (which only exists on one of the three above data points).

Is anyone else running SPS2003 and Office 2007 Successfully

Thanks in advance for your help/ideas!

-Adrian

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IE Crashes on view of Office document on SPS2003

John Perks
Adrian,

We are running WSS 3.0 and have started the migration from Office 2003 to Office 2007 over the past couple of weeks. We also saw the problem you are talking about...but on only one of our user's computers. When she would click the link for various (but not all) SharePoint documents (even lists), IE would crash. This was happening with IE6 and IE7. But it was only happening for one of our users.

It turned out that she still had Office 2003 installed alongside Office 2007. We forgot to uninstall Office 2003 on her computer when we installed Office 2007. As soon as we uninstalled Office 2003, the problem went away.

Scott
Santosh A H

Unfortunately, it was a false result. The file opens in Firefox but still crashes the browser if I use IETab or IE7.

However, at least I know what to pursue now

Mark Enderby
daverage
I had this problem while running IE7 and SP2003 and testing SP2007. It first occurred after I tried to load an Excel Web Services web part on a page. I was not able to open any Office file (Word, Excel, PowerPoint) from either version of Sharepoint without crashing the browser.

Here's a workaround:

There are ActiveX add-ons for Sharepoint. In my case, there were versions loaded for both Office 11 (aka 2003) and Office 12 (aka 2007). When I disabled the Office 12 versions, I was able to open Office documents without an error.

Specifically,

Go to Tools/Internet Options/Programs/Manage Add-ons

Find Sharepoint OpenDocument Class; click on the second one; select setting of Disable.

Find Sharepoint Spreadsheet Launcher; click on the second one; select setting of Disable.
SpamT

I have just done a fresh install of Vista, Office2007 and was having the same problem.

Having pinned this thread down, I realised the issue was probably due to the installs of Visio and Project 2003.

Renaming the OWSSUPP.DLL in the Office11 folder was an instant fix.

Thanks for the help !

Cheers

Mark
Will George
Try deleting OWSSUPP.dll (which is in the Office11 and/or Office12 folder(s)) and run a repair from the Office setup.exe installer. If you are running office11(2003) AND Office12(2007) you need to run the installer from both. This will force a repair and fix the issue... Probably only temporarily until a patch is released, but it worked on my system.
Jegant

I've tried deleting OWSSUPP.dll to fix this problem but it's in use, even while no Office apps are running or visible in the Task Manager's process list. What next

Thanks in advance

M.
Sergio Ordine
Interesting-- Looks like that worked for us as well... For me, it was Visio and OneNote 2003. This is pretty annoying, since I don't exactly want to upgrade all my Project, FrontPage, Visio and OneNote installs yet! I wonder if you could get away with installing the individual 2003 applications without any of the "MS Office Common" components. (Will try this when I get time, and post results!)

Thanks!

-Adrian
C. Wells

OK - it was just a matter of following instructions ! Deleted both copies of OWSSUPP.DLL, ran the repair and rebooted.

Works fine now.

Cheers

Mark
IE Crashes on view of Office document on SPS2003

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