Error on app install: Unable to retrieve handheld serial number. ROM Version: unknown

I am trying to test an application using the Windows Mobile Emulator. When I try to install the application I get the error message "Error on app install: Unable to retrieve handheld serial number. ROM Version: unknown". Anyone have any ideas how to set the serial number on the virtual device

The application in question is the Good Technology's email/calendar sync tool. The goal is to have it running on the virtual device for training.


Answer this question

Error on app install: Unable to retrieve handheld serial number. ROM Version: unknown

  • rcurrie

    Sorry, but the DeviceEmulator and its ROMs do not currently support unique device serial numbers.

    Barry


  • cmk

    Is there a way to capture the ROM from my PDA and use that I seem to recall a Palm emulator that allowed for that.
  • Alan Robbins

    You can't run device images in emulator. Emulator can only run special image created especially for it. If technical impossibility is not enough, it would most likely constitute a copyright violation, which also might result from forcing installation of 3rd party software on to emulator. I would suggest contacting software provider to clear up installation and licensing issues.

    Now I’m going to close it as off topic.



  • Error on app install: Unable to retrieve handheld serial number. ROM Version: unknown