Getting bug report support from Microsoft

I have recently reported a private bug to Microsoft, a "C++ CodeDOM parser error: Internal Error", which blocks my efforts to continue component development for one of my components in C++/CLI. The bug was reported a week ago but has evidently not been reviewed by Microsoft. The bug is detailed at http://forums.microsoft.com/MSDN/ShowPost.aspx PostID=671820&SiteID=1 on this site.

Is there a way to contact Microsoft directly so that I can have this bug looked at and so that I can get a workaround or fix which enables me to successfully complete and market my component

Also, does anyone know whether file attachments added to public bug reports are downloadable by all users or only by Microsoft I made my bug report private because I did not want othhers downloading the component which illustrates the bug, but if the file attachments are not downloadable by the general public I will make the bug report public instead.


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Getting bug report support from Microsoft

  • Jordan Terrell

    eldiener wrote:

    Is there a way to contact Microsoft directly so that I can have this bug looked at and so that I can get a workaround or fix which enables me to successfully complete and market my component

    Have you tried calling Microsoft Support to open a support incident http://support.microsoft.com/contactus/



  • Robin E Davies

    You can always ask me to followup

    I tried looking at the Connect bug page but as it is private I can't see it. Luckily our internal bug tracking tool, which interfaces with Connect, has a reference to the page number (192618 in this case) so I was able to find the bug. The bug was still waiting for its initial processing - there seems to be some "issue" with this process as we tend to see the bug in spurts about once every two weeks - we've started to call them "Bug Bombs" - as suddenly 30 new bugs appear.

    I have moved this bug over to the appropriate team and I'll make sure that they take a look today. So you can hold on to your $245 for now.



  • j1m68

    Curt Carpenter - MSFT wrote:

    The bug is now assigned to the right person, but they have a bunch of issues in front of that, so getting them to look at it "today" isn't going to happen. The developer should be able to take a look within a couple days though.

    Thanks,

    Curt Carpenter

    Visual C++



    Great ! I will take a look at it next week and hopefully there will be some workaround which will enable me to continue development of my component. Needless to say, if there is a real bug involved in the CodeDom C++ parser, I hope unearthing this bug will enable Microsoft to fix the CodeDom C++ parser in a future service pack.

  • David Ing

    Curt Carpenter - MSFT wrote:

    The bug is now assigned to the right person, but they have a bunch of issues in front of that, so getting them to look at it "today" isn't going to happen. The developer should be able to take a look within a couple days though.

    Thanks,

    Curt Carpenter

    Visual C++



    No one has responded to the bug report in the past week. I would have thought not only would they want to get me beyond my blocking issue but also that they would have wanted to solve at least one source of the CodeDom Parser error, since others had reported it before I did but none had supplied a project showing this bug in action, as I have done.

  • LLeuthard

    Jonathan Caves - MSFT wrote:

    You can always ask me to followup



    Thank you but I do not know you or how to reach you personally.

    Jonathan Caves - MSFT wrote:


    I tried looking at the Connect bug page but as it is private I can't see it. Luckily our internal bug tracking tool, which interfaces with Connect, has a reference to the page number (192618 in this case) so I was able to find the bug.



    I will be glad to change this to public as long as I am assured that the attachment is only accessible by Microsoft. If the attachment is accessible by any viewer of the bug I would like it to remain as a private bug report.

    Jonathan Caves - MSFT wrote:

    The bug was still waiting for its initial processing - there seems to be some "issue" with this process as we tend to see the bug in spurts about once every two weeks - we've started to call them "Bug Bombs" - as suddenly 30 new bugs appear.

    I have moved this bug over to the appropriate team and I'll make sure that they take a look today. So you can hold on to your $245 for now.



    Thanks, that would be helpful. I do believe that if the bug is Microsoft's, which I am sure it is simply by the fact that whatever I might be doing wrong should produce an intelligent design time error message rather than an internal CodeDom Parser error, that I would not be charged the $245 but I am no longer sure of the policy.

  • billqu

    The bug is now assigned to the right person, but they have a bunch of issues in front of that, so getting them to look at it "today" isn't going to happen. The developer should be able to take a look within a couple days though.

    Thanks,

    Curt Carpenter

    Visual C++



  • Intikhab

    Mattias Sjogren wrote:

    eldiener wrote:

    Is there a way to contact Microsoft directly so that I can have this bug looked at and so that I can get a workaround or fix which enables me to successfully complete and market my component

    Have you tried calling Microsoft Support to open a support incident http://support.microsoft.com/contactus/



    My product is Visual Studio 2005 Standard Edition. It is not even listed among the Visual Studio 2005 products which have support at http://support.microsoft.com/oas/default.aspx &c1=501&gprid=3041& . I do not want to pay Microsoft $245 to fix their own bug, but I will try the number for the Professional Edition instead and, if I can not get help there I will call the number for the Express Edition.

  • faraaz_malak_c92eb4

    1) moc.tfosorcim@sevacnoj

    2) I would keep it as private - the attachment should be (and in your case it was) automatically propagated over to our internal bug tracking tool.

    3) We don't charge for fixing bugs that are reported through the forums.



  • Getting bug report support from Microsoft